Bait & switch & Fraud

Alex George has proven how low Acorn Stair Lift will go to sell more lifts. I was an Acorn Dealer until this morning. Last week I was contacted by my new Acorn Sales person. She wanted to know how she could help and if I needed any lifts?

I asked her if she would send leads for people looking for lifts in Missouri or Arkansas. She did not know how that worked. Alex said many months ago that he would support dealers and provide leads and dealer support. Now when an internet consumer clicks on the "Dealer Locator" they fill out information and then are sent literature with no local dealer information, but a 1-866 # to a DIY call center.

I requested information and to verify if I even showed up as a dealer. The literature never mentioned a local company. When I inquired with the call center, they tried to sell me a DIY stairway lift for $ 3,400.

I asked about installers, but they insisted that I could do the install with "Only a screwdriver and a wrench". I asked my Acorn rep. if she could install a lift with only a screwdriver and a wrench, she said "Well, no". The DIY telesales girl was confident she would sell me a DIY stair lift if she kept telling me how easy it was and how great the Warranty was. "Lifetime warranty" she said. I asked if they would keep sending me parts if it failed to work. She said..well the main drive system is lifetime, but the other things are one year. She said they have a .033% brake down rate. I really wanted to tell her about all the local vicitms of their fraud, the disable elderly who spent what they had to maintain their independance at home and had been left high and dry by Acorn when the unit failed in 6 months.


After I talked to the DIY sales girl, I talked to my Dealer Rep. and asked about these tactics to fool customers about the easy of installation and warranty. She had only been to the other building where DIY was once or twice. It is little wonder why they have had trouble keeping sales reps.

I asked my sales rep to have Alex contact me if he would and to my surprise he called in just a few minutes. Seemed a bit angery. Called me a lackey for Matt Harper. I know who he is, but am certianly no lacky for him, he revoked my Acorn Dealership and told me I would need to write my letter to the Atty. General and a letter of apology if I ever wanted to be an Acorn Dealer.


I now know where I stand as a dealer of Acorn. I hope you now know where you will stand if you consider being a customer of Acorn Stair Lifts.