I just talked to a man near Branson, Missouri. He was looking for some parts for an Acorn stairlift. He had just bought 2 "used" Acorn lifts for his split level home. The only problem, his wife can not bend her knees so the two "cheap" used stair lifts are of no use.
He saw the Perch stand up unit and was hoping to get a retrofit parts kit to make a perch stand and ride. We discussed the viability of his wife being able to stand on the moving lift and the possibility that she could lose her balance and have a tumble. This is a difficult position to be in.
Do you think the California company that sold him 2 "Used" lifts for the $1,750 (price of new units) will have any sympathy and realize they neglected to do enough evaluation over the phone or by email to really assess his wife's needs in a lift? Does this man have any viable recourse against this type of fraud and incompetence?
It is sad when companies like Acorn / Brooks take advantage of people who really need the help of someone who cares enough to visit their home and review all the appropriate factors before selling a much needed access accommodations.
I continue to cry out Caveat Emptor . Buyer Be aware. Online sales are as ruthless as they get.
Your Warranty is only good if you can find the person who sold it to you. Good luck!
Elevatorexpert
Thursday, June 5, 2008
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